Customer Service


Here are some frequently asked questions about Devon Clothing.

If you don't find the answer to your query here, ask our Virtual Assistant on Chat. Or email us at

If your order is Click and Collect, you’ll be notified when it has been filled and is ready for collection. If your order is to be delivered, you’ll be notified prior to its dispatch. Notification will be made either by email, text or phone, depending on how the order was placed. Unfortunately, we are not able to provide delivery tracking.

When placing your order, you’ll be provided with a collection location. Depending on your school, you may be able to collect from one or more Devon stores. Also, some eligible schools allow orders to be delivered to their administration office for collection. Click here to see our Eligible Schools List.

Yes, we can. Plus, all orders over $200 are delivered free of charge. For smaller orders, a delivery fee is calculated at the end of the ordering process.

No, you don’t. You can purchase Devon Clothing items by shopping online as a guest. However, by registering an account with us you’ll enjoy faster checkout, keep track of your orders, and make reordering simple and quick.

Our online store accepts most major cards including Visa, Mastercard, Amex, Discover and Diners. We also accept PayPal and PayPal’s buy now, pay later option, Pay in 4.

Absolutely. When you purchase through Devon’s Online Store your financial details pass through a secure server that uses the most up to date 128-bit SSL (secure sockets layer) encryption technology.

To keep your financial and personal details safe, we avoid telephone transactions, and sell only in-store and online. Our online portal is easy to use. However, should you need assistance, our experienced staff will guide you through the online process.

School uniform suppliers operate on a special system of bulk back-ordering. In simple terms, this means they accept orders for some items that have not yet arrived from the manufacturer. This system allows us to always buy in bulk, and pass the benefits of bulk buying onto you, the customer. This keeps uniform prices significantly lower than garments accessed individually.

Unfortunately, maintaining a customer contact list of out-of-stock items is just not practicable. It would be an unwieldy list and errors would occur. To overcome out-of-stock stress, we recommend customers shop early, that is at least two or three months before school garments are required. Placing an early order guarantees you’ll not miss out.

This sometimes happens, and to support parents who shop ahead of time, we offer an exchange on any garment that still has the tags attached, has not been washed or worn for use, and is returned with its original purchase receipt. Please see our Returns policy.

Yes. We accept returns either for garment exchange or for a Devon credit note. For full details of returns and exchanges, please see our Return policy. You can also visit the ACCC’s Repair, replace , refund consumer rights and guarantees webpage.

Yes you can, but it must be returned to a store that carries stock for your school. These stores will be identified at the top of each school’s webstore page.

Only under very special circumstances is a refund possible. Please see our Returns policy for garment return and exchange. As with most apparel retailers, we cannot give refunds arising from change of mind.

Currently no appointment is necessary, but that may change during our peak periods from November to February. Appointments are made by visiting our ONLINE STORE/APPOINTMENTS page, selecting your child’s school, and clicking the Appointment tab, lower left in the bottom menu bar.

If the size you require is not online, please call your appropriate Devon store to discuss available options.

Please call your school to discuss the options with them, and we’ll work with you based on their recommendations. If your student is not comfortable in a shop that can get noisy at times, please call the appropriate store and we’ll attempt to make arrangements to accommodate you.

Rest assured your order is in our system and we are actively monitoring our manufacturers’ supply schedules. You’ll be notified as soon as your purchases are ready for collection or delivery. Of course, if you are concerned, contact the shop where you placed the order. Or if you purchased online, reach out to our online sales team at

Unfortunately, this happens during our peak periods when staff are busy serving customers and are physically unable to answer the phone, or are on a call with another customer. Your enquiry is important to us. If you cannot get through to a staff member on the phone, please email us at . Leave a detailed message and your contact phone number, and we’ll get back to you.

Please contact us straight away if you are not completely satisfied with any of our products or with Devon’s in-store or online service. We aim for 100% customer satisfaction and want to know immediately if your shopping experience with us has not met expectations. Contact the store you visited, or email us at so we can follow up the matter promptly and make good any shortfall on our part.

Thank you for your interest in Devon Clothing. We look forward to serving you.